Terms and Conditions

Welcome to Undercover Glamour's Terms and Conditions.  Please read these carefully before placing your order.  By completing your order you are accepting and agreeing to the terms and conditions set out below and will be bound by these terms.  Please also note; by accepting these terms, you are confirming that you have read and agree to the terms set out in our returns policy and delivery policy (see links below).  Undercover Glamour reserve the right to change and update the Terms and Conditions so it is important that you review our Terms and Conditions every time you use this website.

www.undercover-glamour.com (the “website”) is owned by Undercover Glamour Ltd; registered in England and Wales under company number 6855353.  The registered office is Undercover Glamour Ltd, Menta Business Centre, 5 Eastern Way, Bury St Edmunds, Suffolk, IP32 7AB; it is a UK based company and therefore governed by English Law.


Product Availability and Information:

The website will state if a particular item is out of stock.  If this has been overlooked and we are unable to meet your order we will notify you on receipt of order or on processing the order and you will be given the option to be reimbursed or to select another product.  The company will contact you directly so please ensure that the contact details you have provided are correct and please check your junk mail incase our emails go into your junk mail.  Undercover Glamour takes care to provide the most accurate description of the products for sale in order to ensure customer satisfaction.  Please be aware that the computer screen that the product pictures are viewed on may slightly alter the true colour of the goods; Undercover Glamour cannot be held responsible for this or for any inaccuracies of product details that are listed on the website.  We make every effort to ensure all product descriptions including the sizes and measurements listed on the website are as accurate as possible.  You can return items for an exchange or for a refund if you are not happy with the colour.  Prices are subject to change, all listed prices include VAT.  Please note, we cannot accept hygiene restricted product for return unless they are damaged, defective or you have been sent the incorrect item(s).  For more information, please see our returns policy.


Use of Products:

Some of our products are in contact with the skin so please use with care. For products that use adhesive they are not recommended for women with sensitive skin (including but not limited to nipple covers, fashion tape, stick on bras, eyelashes etc).  Please do not  use our adhesive products on skin that has open cuts, skin disorders, sun damaged or sunburned skin or other conditions of this nature. Do not use these products if you have skin pigmentation problems. We suggest that you do not use these products for more than six hours at a time. All skin types are different; if signs of irritation or rash appear discontinue use and wash your skin with mild soap and lukewarm water. If irritation continues, please contact your doctor. 

The self-adhesive used for the stick on bras, nipple covers and eyelashes complies with the European Cosmetics Directive 76/ 768/ EEC and the Safety of Cosmetic Products.  Please note, any items that use self-adhesive are non-refundable.

Any alterations of the products is at your own risk and we cannot be liable as we cannot control or monitor the products you use, or the processes you use to alter the products. This applies to the hair extensions, we provide some guidelines for dying the hair extensions for dyes that have worked for us, and as they are human hair it is possible to dye the hair.  However, we cannot be responsible if the product is ruined throughout the dying process.  Therefore, it will be at your own risk as clearly we cannot control the process used and as with human hair, dying sometimes does go wrong.


Customer Services and Complaints:
Undercover Glamour would be grateful for your feedback and suggestions to help enable us to deliver the best customer service possible.   Please email Beth at info@undercover-glamour.com with your suggestions.  Please call us on 01284 723 246 with any urgent requests.


Privacy Policy:
We will collect information such as your name, email and address to be able to make the delivery.  We wish to occasionally send you information to keep you informed about our products and details of special offers from Undercover Glamour.  If you do not wish to be contacted for these purposes, please inform us via email and by writing ‘unsubscribe’ in the subject heading to info@undercover-glamour.com.

Personal information is processed within local law and is not sold to any third party.


Credit Card Transactions on the Website:

All credit card transactions on www.undercover-glamour.com, the website are done through a secure PCI DSS Compliant third party (Sage Pay or Paypal).  Undercover Glamour is PCI DSS Compliant, registered with Trustwave.  If you have any questions/comments about privacy, please do not hesitate to email us at info@undercover-glamour.com.


General Terms: Warranties and Liability:

Undercover Glamour takes care in how our products and services are presented and we aim to make sure they are accurate and up to date.  However, mistakes do happen, and we would like to work with you if these mistakes have caused a misguided purchase but we cannot be held liable. We do not warrant that this website will meet your requirements, or that your use of this website will be error-free.  You agree through accepting these Terms that Undercover Glamour and any associated company shall have no liability to you by any conditions, implied warranty, or any duty, or because of any alleged and/or actual negligence (whether on the part of the company or any of its agents, directors, employees or other associates) for any actual consequential loss or damage such as, but not limited to costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website and the supply and use of the products.  You agree that Undercover Glamour shall be under no liability for any defect arising from fair wear and tear, willful damage or failure to follow the instructions (whether oral or in writing).

Undercover Glamour cannot be held responsible and/or liable to anyone for any loss, or viruses, or damage of information or computers which may arise from the use of this website.  Links from this site which take you to other websites are not run, controlled or managed by us and we cannot accept any responsibility and/or liability for any damages, viruses or loss of information that these links may cause.  We cannot be held liable for not meeting our duties in the case of an uncontrolled event such as (but not limited to) a natural disaster or a third party failure.  Our website logo, content, design and images are owned by Undercover Glamour Ltd and any reproduction of any of these without our prior written permission is strictly prohibited.


How we use Cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


Disable/Delete Cookies:
All recent versions of popular browsers give the user control over the cookies they accept. You can set your browser up to accept/reject all cookies or accept/reject cookies for certain websites only. To learn more about how to you can take control of the cookies you accept visit allaboutcookies.org


Undercover Glamour Returns Policy

Undercover Glamour Delivery Policy

Copyright @ Undercover Glamour Ltd